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Human Service Transportation Coordination Plan and Transit System Consolidation

2016 Planning Excellence Award – Implementation
Human Service Transportation Coordination Plan and Transit System Consolidation

Pennsylvania Department of Transportation

In 2009 PennDOT, in collaboration with the Departments of Aging and Public Welfare and the Governor’s Office, completed a plan to improve customer service, service delivery, and cost-efficiencies in human service transportation around the state.  Implementation results have been impressive.  PennDOT helped create a training seminar to improve management skills of public transit managers.  PennDOT conducted additional studies which resulted in eight transit systems consolidating to four, and a two-county transit system assuming management of human service transit in seven additional counties, resulting in savings in the millions and expanded service.  And PennDOT purchased state-of-the-art shared-ride software being deployed statewide.


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